We’re not Japanese and we don’t build cars

The most common excuse that CIO Richard Durnall hears for avoiding change and improvement in IT leadership is that “we’re not Japanese and we don’t build cars.” According to Richard, Lean Thinking, and the management paradigm that underpins it, Systems Management Theory, focus on changing the role of leadership; it knows no national or industrial bounds, and this has been proven time again over the last 30 years, from manufacturing to healthcare — IT leadership is once again lagging behind the management curve.

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